Energy bills

rising energy bills

Trouble with energy costs?

You might be able to get a fuel voucher worth up to £147 if you need help with energy costs.

If you're on a pre-payment meter we need to see:

- Photo ID. Driving licence preferred, or council tax bill for the current year or current benefit entitlement letter
- A photo of your energy meter that shows the current balance
- The name of your energy supplier
- Tell us if you live as a single person or with others

If you're on a credit meter we need to see:

- Photo ID. Driving licence preferred, or council tax bill for the current year or current benefit entitlement letter
- Proof of your benefits or income that clearly shows your name, address and UC elements if you're on UC (rent, children etc.)
- A copy of your latest energy bill

We can get this information from you in a number of ways - photos and screenshots from your phone are accepted and other methods too.


To find out if you are eligible, you can contact our Adviceline or use our contact form if out-of-hours. Please be aware that our lines can be very busy but we try to answer your call as soon as possible.

0808 278 7862
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