Fuel vouchers

If you can't afford to top up your prepayment meter, we might be able to help you get a fuel voucher.

How does a fuel voucher work?

You can use a fuel voucher at:

• a shop signed up to PayPoint - find a shop near you on the PayPoint website

• a Post Office or shop signed up to Payzone - find a Post Office or shop near you on the Payzone website

To use your voucher you’ll need to take:

• the code and instructions

• some form of ID - for example, your passport or a bill with your name and address

If you have a smart prepayment meter you can also add the fuel voucher credit to your account online. To do this, follow the instructions on your voucher.

Check your fuel voucher to see when it expires. You might have to use it within 15 days.

Where can I get a fuel voucher?

Your local council might be able to help you get a fuel voucher - find your local council on GOV.UK.

If you’re still not sure if you can get a voucher, you can try to get help from one of our advisers: